All my apps, especially youtube with the same black screen problem, became incredibly buggy (no amount of reinstalling them helped) and the internal clock got all out of whack. I'm convinced that if I had done that and had not done the factory reset that my problems would have been resolved and I could have avoided this hassle, especially since doing that had fixed my similar problems in October 2020 as I mentioned in the post. From now on if I run into ANY problems with ANY Roku app the first thing I'll do is reset both my router and my modem by unplugging them from power for 30 seconds and plugging them back in. In the future the absolute last resort for me will be doing a factory reset after this experience. I finally gave up, wandered off to do some outside work for about 20 minutes, came back and then retried sending the email address from that screen - this time it immediately accepted my request and told me that the activation email had been sent.Įither someone from Roku addressed this problem on their side without me having communicated with anyone nor given them my Roku device's serial number or somehow waiting so long before retrying with the same email address is what worked - I don't know what happened but it did work for me. Yesterday, I left the TV screen on with the Roku message telling me my email wasn't working and giving the option to RETRY or RESEND, which I did several times after I was certain my email address was entered correctly. Rrsanchez: I posted the original topic you're replying to. WHY it did, I don't know exactly but the download speed increased from 26mbs to 33mps. Later the images appeared but when you clicked on anything there would be no video, just sound.įix - I disconnected both the router and the modem for 15 seconds, plugged them back in and that fixed it. Initially you'd go in but there wouldn't be any images for content at all. YouTube - When I clicked on the icon, the screen would go dark and then the normal Roko main menu would appear again without any error messages.Īmazon Prime - Just really weird stuff. Several days ago I encountered problems with YouTube and Amazon Prime streaming on Roku on the TV downstairs. I'm betting it was due to my rebooting of my router and modem as I had a similar but somewhat different problem last October that was fixed by doing that - here's what I did back then: After successful activation all my problems were resolved. Update: Unexpectedly I finally got an activation email without being contacted by an employee about 20 minutes ago. I have the serial number of the Roku Express handy and ready to go – thank you. I am NOT going to try another email address as I don’t have one and I should not have to since it’s the same email I’m signed up on Roku’s site with.Ĭan a Roku employee help me? I searched in your forum topics for a solution but none is applicable or worked. “We’re sorry, the email you provided isn’t working”. But when I attempt to go further and get the activation email from Roku I get this error message: So, my current problem – after rebooting my router and modem I did a factory reset of the Roku Express device, was successful, logged onto my network successfully (not wifi, I’m hardwired to my router) and entered my email, which I entered several times and confirmed that not only is it correct but it’s also the email address I use for my Roku account and to which this forum topic is being generated from. To try to fix this I restarted Roku several times, deleted and reloaded the apps for Pluto, Amazon Prime and Youtube and made sure the Roku Express device has the most current update applied. This happens no matter what I try to watch.ģ days ago I experienced a 3rd problem with YouTube where no video thumbnails appear and where I simply cannot play any videos – a black screen appears and nothing happens.įinally, no matter what I do the system time displayed is never correct. As for Amazon Prime, I am able to get into my account and view my watchlist et al but when trying to play them, other than seeing Amazon’s short previews, all I get for video is a black screen with no sound although subtitles do work. Attempts to enter Pluto result in being kicked out after a few seconds. For the past 2 weeks the Roku Express apps for Pluto and Amazon Prime have not been working correctly.
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